Questions to ask a moving company Vancouver residents can rely on—it’s one of the smartest things you can Google before a move.
Because here’s the truth: most moving regrets start with what wasn’t asked.
You don’t need to be an expert in logistics or lifting. You just need to know what to ask, and why it matters.
Whether you’re moving across town or across the province, these 10 questions will help you avoid bad experiences, spot red flags, and find a moving company that delivers peace of mind—not problems.
1. Are You Licensed, Insured, and WCB-Covered?
A reputable mover should have:
- Business license
- WCB (Workers’ Comp) coverage
- Full liability and cargo insurance
Why it matters: If there’s no coverage, you carry the risk.
2. Are You a Member of Any Industry Associations?
Look for memberships like:
- Canadian Association of Movers (CAM)
- BBB Accreditation
- EO or Chamber affiliations
Why it matters: It shows they’re accountable to standards beyond their own.
3. Will I Get a Written Estimate?
Verbal quotes are useless. A professional company provides:
- Line-by-line breakdowns
- Transparent hourly vs. flat rates
- Clear language on extra fees
Why it matters: You should never be surprised by your final invoice.
4. What Is and Isn’t Included?
Ask about:
- Packing materials
- Travel time
- Stairs, elevators, long carry
- Assembly/disassembly
Why it matters: You’ll avoid “nickel-and-dime” charges post-move.
5. Who Will Actually Be on My Crew?
Request:
- Uniformed, trained staff (no day laborers)
- Background-checked movers
- Consistency from job to job
Why it matters: You’re not just hiring a company—you’re inviting people into your home or office.
6. How Do You Handle Claims or Damages?
Ask for:
- Written claims process
- Time limits for submission
- What their coverage includes
Why it matters: Accidents happen. How they respond shows who they are.
7. Do You Offer Move Management or a Point of Contact?
Look for:
- A dedicated move manager
- Pre-move planning calls
- Single contact from start to finish
Why it matters: You want confidence—not chaos—on moving day.
8. What Equipment and Supplies Do You Use?
A good moving company uses:
- Floor protection
- Shrink wrap and blankets
- Tools for disassembly
- Reusable plastic boxes
Why it matters: Tools reflect care. Equipment reflects professionalism. Explore BBX Box Rentals
9. Do You Offer Storage or Temporary Solutions?
Ask about:
- Short-term storage
- Climate-controlled options
- After-move delivery scheduling
Why it matters: Moves don’t always go perfectly. You need options.
10. Can I See Reviews and References?
You want:
- Google reviews
- Past client testimonials
- Case studies (especially for commercial)
Why it matters: Real feedback reveals the full picture—not just the promises.
Final Word
Asking these questions to ask a moving company Vancouver homeowners and business leaders should always ask puts you in the driver’s seat.
At BBX Moving, we welcome questions—because the right clients want clarity, professionalism, and peace of mind. And that’s what we’re here to deliver.
Get answers to every one of these questions—directly from the BBX team.
Start your move with confidence.
Talk to BBX Moving Today
